1. HIRING PROCESS, CRITERIA & PROCEDURES:

Question: What is the Hiring process of Phixman?

Answer: Phixman has set very high parameters for shortlisting candidates.

• Phixman has a very highly efficient and competent HR team who shortlists the candidate's CVs as per the required experience, qualifications and skillsets.
• Once the CVs are shortlisted, Interview takes place in three rounds:
• Personal Interview, Technical round, and Practical round. Once the candidate clears all the 3 rounds, then salaries are decided on the basis of their experience and interview performance.
• Any Employee will be hired only after getting the written confirmation from the respective franchisee owner.
• After receiving the confirmation from the Franchisee, Appointment letter from Phixman will be issued for the selected employee.
• Phixman will handover complete documents including approved offer letter of the employee to the Franchisee within 3 working days.
• If the candidate has any training requirement then it will be provided by our Area Operations Manager within 15 days of written training request by the respective Franchisee owner to the company HR at abhisha.shukla@phixman.net or HR@phixman.net
• Once the employee is hired, the franchisee will be responsible for employee monitoring, reporting & salary.

Question: On what parameters salary structure is decided?

Answer: Salary of any candidate is decided based on his experience, qualification, and performance in the interview.

Below are the parameters:

• 2 to 3 years experience L3: Rs14000 to Rs16000 + Incentives per month.
• 3 to 4: Rs15000 to Rs17000 per month + Incentives per month.
• Above 4 to 5 : Rs16000 to Rs18000 per month.

Question: Who will pay the salaries to the Mobile technician and Store Manager?

Answer: Phixman will only serve as a third party for the hiring process and salaries will be paid by Franchisee owner only.

Question: What will be the salary date?

Answer: The salary date could be between 5th to 10th of each month.

Question: How much time will it take to replace a candidate?

Answer: As per the company policy, the Phixman HR team will take 10 to 15 days to complete the hiring process, from the date of request made to the HR Department by the franchise owner.

Question: What procedure will be followed by Phixman during the replacement process?

Answer: At a time - we will only give you 2 to 3 shortlisted Candidates. From the shortlisted candidates only, the franchisee will have to finalize the candidate/s as we follow very high parameters for shortlisting the candidates. We Shortlist our candidates only after they clear their Personal and Technical round of interview with us.

Question: Under what circumstances and when the franchisee owner can make a request to replace the present technician?

Answer: If Franchisee found his present technician incompetent and non- performer or indulge in any other serious offense/s, the franchisee owner can place a replacement request to the HR dept. But besides the above-mentioned reasons, the franchise owner cannot make a request to replace the candidate without giving him a proper chance to perform for at least 2 months. It is necessary to give the warning letter or notice period to the employee before taking any action.

Question: Who will take care of the training needs of a Mobile Technician?

Answer: If the candidate has any training requirement that will be provided by our Area Operations Manager within the 15 days of the request made by the franchise owner to the HR dept.

Question: What are the travel and reimbursement plans that have to be followed and paid by the franchisee?

Answer: Franchisee can send the employee to pick up and drop and also to purchase the spare parts and for any logistic work for up to 4 km in which franchisee is not liable to pay any travel allowance. But if the distance is above 4 km then it will be paid by the franchise owner according to KMS over and above the salary.

Question: What is the probation period?

Answer: Employee will be on probation period for 3 months and not entitled to any leaves during this period. Once the probation period is over they're entitled to one casual leave per month.

Question: When the employee is eligible for the increment?

Answer: If an employee has done 1.5 lacs of business in a Month for the Store continuously for 3 months or 5 months alternately, they are eligible to get the 5% increase in their salary.

Question: Is an employee is entitled to yearly increments?

Answer: Yes but only if the franchisee is satisfied with the performance of the respective employee, They can increase their salary by 5%.

Question: On what basis can an employee be terminated on an immediate basis:

Answer: Franchisee owner has full right to terminate any employee on the basis of following grounds with or without notice:

• Theft, fraud or any other dishonest or illegal activity.
• Breach of Company's trust or Client Security rules, code of conduct or site rules.
• Willful falsification of personnel or other Company records.
• Being under the influence of intoxicants, drugs or narcotics (except as prescribed by a physician) in Company's premises or while conducting Company business off-premises.
• Carelessness, negligence or maliciousness in the performance of work.
• Threatening, intimidating or coercing other Company personnel.
• Excessive absenteeism or tardiness.
• Violence in the Workplace
• Misbehavior with any employee or owner.

Question: How to settle the salary when terminating an employee?

Answer: If Franchisee owner wants to terminate an employee Immediately, then all dues with the salary should be cleared within 15 days from the date of termination.

Question: What if an employee wants to resign?

Answer: If any employee wants to resign then he would be required to give the one month of the notice period and all his dues will be cleared within 45 days from the date of resignation or payment in lieu of shortfall in this notice period.

Question: What are the work timings?

Answer:

• Working Hours: Working hours will start from 11:00 AM to 09:00 PM with lunch timing from 2:00 PM to 2:30 PM.
• Vacations: 6 working days and 1 weekly off. Any uninformed leave will lead to salary deduction.
• Holidays will only be decided by the franchisee owner according to the festivals of the state.

Late Comings:

An only grace period of 15 minutes will be allowed three times in a month and after that, for every three late comings there will be a deduction of half-day salary

Question: Who will bear the cost of any damages?

Answer: Honest human mistakes while repairing are acceptable, however, recurrence of mistakes would be considered as negligence and would be deducted from Technician's monthly salary on the basis of 20% of Inventory Cost, but deduction will only take place after the submission of proper inventory bill with valid proof of damage/s to the HR dept.

Question: Anti – Harassment policy?

Answer: Company prohibits any behavior that constitutes harassment based on a person’s sex, race, color, sexual orientation, religion, national origin, age, disability, creed, citizenship, genetic information, marital status, veteran status or any other characteristic protected by applicable federal, state or local law. This policy applies to all Company employees, contractors, visitors, or other persons on Company property, or conducting business with Company. For Company employees, violations of the policy may result in disciplinary action, up to and including discharge.

Question: Code of conduct:

Answer:

• Work Hours: Your working hours will start from 11:00 AM to 09:00 PM with lunch timing from 2:00 PM to 2:30 PM.
• Vacations: 6 working days and 1 weekly off. Any uninformed leave will lead to salary deduction.

Question: What is the late coming policy?

Answer: 15 minutes of the grace period will be acceptable for 3 times in a month after that there will be a deduction of half-day salary forever three late comings. The start time and end time may be adjusted with prior written approval from your Supervisor.

Question: Who will address any issue related to work?

Answer: All employees are encouraged to discuss complaints or grievances with their immediate Supervisor or Manager If your immediate Supervisor does not provide a satisfactory response, or if there is some reason you do not feel comfortable discussing the issue with your immediate Supervisor, you should speak with your HR. Who will attempt to provide a solution?

Question: Who will attempt to provide a solution?

Answer: At any point, you can meet with anyone in the Human Resources Department for any assistance, advice or guidance.

Question: What will be the dress code?

Answer: The Phixman has defined dress code guidelines to ensure that an Employee should wear the Phixman jacket at work.

Question: How an employee can resign from the services?

Answer: Any employee can resign from the service by giving 15 days of Notice Period.

Question: Under what circumstances an employee can be terminated by the franchise owner?

Answer: Employee can be terminated by the franchisee owner any time without notice period on the following grounds i.e, Theft, fraud or other dishonest or illegal activity, Breach of Company's trust or Client security rules, code of conduct or site rules.

Question: What will be the probation period?

Answer: Employees will be on the probation period for at least 3 months.

Question: How many leaves an employee is entitled to in a month?

Answer: All Associates are entitled to 12 casual leaves per year. An employee can take 1 paid leave in a month after the completion of his probation period. Leave can be treated as casual leave only if it has been sanctioned/granted by the employer, otherwise, it will be treated as unpaid leave.

Question: What will be the Salary Date?

Answer: Salary will be paid from 5th to 10th of each month.

Question: Under what circumstances there could be deductions in the salary?

Answer: After 1 paid leave every leave taken will be considered as unpaid leave and will be subjected to deductions.